i will like to share with you my experience today while taking (for the first time) an exam from my home with the hope that this can help others when scheduling their exam from home and keep into account some variables.
Today was the DAY. I studied well (i hope!) with Griffiths book and the Exam SImulation from Prepcast, so far so good, i felt confident and schedule my exam for today after 1 month of full studying.
I paid the fee and chose to take the exam from my home because otherwise i will have to drive almost 2 hours to get to the nearest exam center (i live in the southern part of Switzerland).
Before taking the exam, i follow the guidelines from Pearson (company in charge of the exam) and make a full test connection with the computer at home, and everything went well. The check was done last week.
I used an Imac.
This week I updated my IMAC with the new MacOS operative system (Catalina) and today, as far i logged into the system (30 minutes before the exam time) there was a message that said that the exam program was not compatible with MacOS Catalina operative system.
So as good PMP Certified, i used my contingency plan and tried to log on using my Macbook PRO which has not been updated to the new operative system.
i follow the instructions and test connections and everything worked. At the end i was watiing for someone that will monitor me and make some checks of my physical environment.
the exam was scheduled for 1.45 pm, and it was 1.50pm, so i thought i made something bad and had to log again and redo the checking procedure from scratch, and still witing. at 1.58pm this person called from PEARSON, in India with a delay of 13 minutes, i was becoming nervous because time was passing. He made all the checks/audio and video tests and then finallly he allowed me to start the exam.
Before starting he said "we are watching you and you cannot move away from your webcam. Whenever a problems arises click this emergency button and we will call you immediatly.."
the exam started, first question, i was reading it and a popup message alert me that "Adobe Air was having some issues (or something like that) " and the window closed!!!! the exam window closed! before it got closed i had time to click the emergency button.
So after that, i got in panic and try to log again but the system told me that i cannot longer take the exam.
I said, ok someone from PEARSON will realize i am not longer there so they will call me.
NO ONE CALLED ME!!!
tried to google PEARSON phone number and noone answered.
i had to call PMI and raise the issue, and ask for a real phone number from this people.
At the end, to make it short, a case was opened and PEARSON will take from 3-5 working days to analyze the issue and will let me know what to . do.
in the meantime i lost time i ask permission at work and the stress will be extended till who knows when!!!
very bad experience and very bad service from PEARSON. at least if something is not working they should call you back. I almost got a heart attack!! i studied hard for this and perhaps who knows, they will say i need to pay again because there were technical issues on my side!!!? who knows....
one thing i know, Switzerland has one of the best internet bandwith in the world so they cannot blame me for bad connection, i stream 4k on 4 TVs and several devices so the problem is not on my side....
sorry for this long story but i had to vent!
thanks for your understanding, i will keep you posted!