Founder and President
Cornelius is involved in all aspects of the company. As President and Founder, he defines the strategic direction and works with trainers and coaches to design and develop new products. You probably know him best from his podcasts: he records and narrates lessons for our students.
For Cornelius, no day is like the previous one. He answers student questions in our forums and on email, develops sample exam questions and even edits webpages if needed. During the development of our new products, websites and services he always demands and expects that what we create is beyond reproach. It simply has to be 100% correct but at the same time provide an "edutainment" factor so that students and customers enjoy learning and using our products.
Cornelius came to project management by accident. He started out as a software developer but quickly realized that he preferred talking to people to writing code. He moved into what was then called "organizational planning" and even became certified in the field. It took him about 3-4 years to make the switch and completely leave software development all the while leading more and more complex and important projects.
Cornelius has been working as a Project Manager in his native Switzerland, in Germany and in the USA since 1990 and received his Project Management Professional (PMP)® credential in April 2004. He has led projects for a management consulting company, a national retailer, an internet startup company, and for one of the oldest financial service providers in the USA.
Cornelius says: “I think the main way I help customers pass their exams is by letting my enthusiasm for project management shine through in our training lessons. Students often comment how I'm able to make a dry subject like PM theory come alive. I'm able to motivate, excite and inspire them on this "dry" subject, and so they keep going on the road to passing their exam. I'm able to put myself into the shoes of our students and see our products from their perspective. This enables me to create training material that has the customer at heart and will help them to not only prepare for and pass their exams but also helps them become better project managers. I'm the voice and face of pretty much all our training lessons. However, I definitely have a face for radio!”
Cornelius holds PMP and CSM credentials. He currently lives in Tucson, Arizona, USA with his wife and their four computers. He is a member of the American Wine Society Tucson Chapter. He enjoys juggling and says that he is excellent with 3 balls, OK with 4, but can only keep 5 balls in the air for a couple of seconds.
Shawn is responsible for the overall administration of the company. Her role as Vice President includes managing the budget, HR, overseeing the day-to-day operations and ensuring compliance with all Federal, State and international regulations. She is sometimes called upon to be the project sponsor for new products.
Shawn’s projects include managing the company’s migration to a new HR platform, developing Workplace Safety programs, producing an Employee Handbook, and ensuring compliance with all Federal and State regulations.
Shawn got into project management by accident. When she was working for a Medical Device company she said, "There has to be a better way to do this!" Her boss told her to make it happen. He made her a technical lead, responsible for implementing a regulatory affairs management system, and after the official project manager left, she took on the PM's responsibilities. Three years later, the project was a success, and she had realized that project management was the career for her.
Shawn says: "As co-owner, I could see that the business was growing enough that I needed to come on board full time. I realized life was short, and I had the opportunity to change my life and live it in a different way than before. We both wanted to spend more time with our families, and we have been able to do that. Besides the camaraderie, I like the flexibility. We have the ability to travel and work wherever we are."
Shawn is based in Tucson, Arizona with her husband and two rescue cats and holds a BA in Journalism. Inspired by the wonderful flora encountered in many hikes the world over, she is an avid gardener, preservationist and plant purist. She strives to create a local ecosystem in her garden, using only plants that grow naturally within two miles of her house. She enjoys hiking, yoga, reading, writing, music, traveling to and meeting people from all parts of the world.
Director of Operations
Yazmine is responsible for organizing and overseeing the daily operations of our company. She evaluates the efficiency of business procedures and applies improvements. She oversees customer support processes and organizes them to enhance customer satisfaction. She is also responsible for leading initiatives around product development and support. Together with the rest of the management team, she defines and implements strategic goals that promote the growth and profitability of the organization.
Yazmine’s background is in consultancy, primarily in IT and change management for the finance industry but also on projects as diverse as HR, government and aeronautics. Her experience spans building data warehouses, complex online and mobile applications, implementing process improvements and defining executive balanced scorecards. Getting the Project Management Professional (PMP)® credential was a natural progression.
Yazmine was a PM PrepCast customer before joining the team. In her current role, she is always learning. Be it understanding more about a methodology, process, or technology from soup to nuts, or gaining insights from employees, prospects, and customers.
Yazmine says: “I too have listened to Cornelius' voice during lunch breaks, in the car and while on the go. I used a self-study approach and relied mainly on the PMBOK ® Guide and the PM PrepCast for my preparation. I was happy to pass on my first attempt. It was serendipity then that I worked as part of the team that updated the PM PrepCast.”
Yazmine is a PMP, PMI-ACP, CSM, and Six Sigma Green Belt. She holds a BA in Computer Science and Cognitive Science from Wellesley College and an MBA from Carnegie Mellon University. She enjoys cooking, writing, and board games and is based in Florida, USA.
Director of Sales and Business Development
Jonathan's current responsibilities are split between planning and executing OSP's Business to Consumer and Business to Business sales strategies. He works closely with the senior management team to assist with marketing, product development, pre, and post-sales support, order fulfillment, the establishment of effective B2B invoicing, and strategic planning and execution. He also oversees the OSP Sales Affiliate program.
Jonathan's academic background is in the field of synthetic organic chemistry. He holds a BS Chemistry and began his career in drug discovery as a Medicinal Chemist. During this time, he advanced his synthetic chemistry and drug discovery skills and developed a background in information systems and information technology.
During his time in the pharmaceutical industry, he held roles as a business analyst and then project manager. He collaborated with colleagues worldwide as the technical project manager to design, build and deploy a unified data warehouse of chemical structures and biological data of drug candidates. He assisted in the worldwide deployment and adoption of this warehousing solution.
Jonathan served in this role until accepting the position of Senior Project Manager with a leading ophthalmic medical device firm. Jonathan managed the development and delivery of product lifecycle management systems internationally. During this time, Jonathan met and worked with Shawn Pendley while managing a project for the business' Regulatory Affairs group.
Jonathan was hired as a contract project manager for OSP, managing efforts to develop and improve new product features and improve product pricing structure. While at OSP, Jonathan used the company's flagship PMP and PMI-ACP products to train and obtain certifications as a PMP, PMI-ACP, and CSM. As a project manager, he contributed to and managed product development projects such as upgrades to the PM PrepCast PMP Exam training course and the PM Exam Simulator. During this work, he successfully recruited two project managers into the company: Yazmine Darcy, Director of Operations, and Stas Podoxin, Senior Project Manager.Jonathan transitioned to a full-time role in 2009 as a senior project manager and managed projects while supporting company sales. Most recently, Jonathan was promoted to his current role as Director of Sales and Business Development.
Jonathan says: “The flexibility of being able to work remotely as part of a very successful, supportive, and highly experienced team is a rare find."
OSP International's company values, vision and mission, and management align with his beliefs and customer-focused business philosophy. Working with the challenges of a virtual company and remotely located support staff is a dynamic, challenging, and rewarding experience.
He goes on: "At OSP, we work in an inclusive and professional atmosphere, where humor, fun, open dialog, and debate are all encouraged. Teamwork and agile project management methodology are the cornerstone of how we do business. We produce products that help project managers improve their project management knowledge and skills and obtain project management certification and credentials. Our work positively impacts the careers and livelihood of our customers and strengthens their businesses and project management expertise that they use to serve their clients. Being able to have direct contact with our customers and share in their successes is very gratifying."
Jonathan is a PMP, PMI-ACP, CSM, the father of two adult sons, and one of five siblings. An avid cyclist, he also enjoys kayaking, rowing, music and woodworking, and home improvement projects. He lives with his wife, son, and a rather large black German Shepherd in Fullerton, CA.
Sales and Marketing Manager
Darryl has over 20 years of project management experience, mostly with technology projects. His work experience span a variety of industries including retail, healthcare, supply-chain and ecommerce, and he has worked in roles as diverse as application development, solution implementation and other business initiatives.
Darryl is an expert project management trainer. He has supported students via his local community college, through local businesses and via independent training. He has a wealth of experience about what it really takes to succeed in project management certification exams.
Darryl is a PMP, PMI-ACP and holds an MBA from Auburn University at Montgomery, an MS in Computer Info Systems from the University of Phoenix, and BA in English from the Virginia Military Institute.
Darryl is currently serving on the Soutwest Virginia PMI Chapter board, where he has been a board member for over 10 years – serving as the president, VP of Programs and a director at large.
Darryl lives in Southwest Virginia, USA.
Senior Project Manager
Stan has been leading various projects and initiatives for the company, including the upgrade of the PM Exam Simulator questions to cover the latest edition of the PMBOK® Guide and the Examination Content Outline, implementation of the General Data Protection Regulation (GDPR), administration, maintenance, and support of various tools and applications, such as JIRA, Zendesk, and the PM Exam simulator.
Stan has joined OSP International LLC from a global IT firm where he held various senior management positions in software testing and support as well as project and release management. His technical background and hands-on experience are an invaluable asset to the company and allow him to take on initiatives that benefit from this knowledge and skills.
Stan says: "I was an OSP customer myself and used the PM Exam Simulator as part of my preparations for my PMP exam. While I was using the PM Exam Simulator during my prep time, I used the LiveFeedback feature to submit many suggestions for improving the simulator questions. The OSP folks liked my feedback so much that they offered me a job! To be honest, I hadn’t thought about taking that direction in my career, but I decided to give it a try. Now, I work for OSP, and I'm very glad I took that opportunity. It's a great company to work for, and it makes my day seeing 5-star reviews from our customers who passed their exams."
Stan is PMP®, PMI-ACP®, and CSM. He holds a B.Sc. in Electronics Engineering from Tel-Aviv University, and an MBA from Heriot-Watt University. He is based in Vancouver, Canada and plays a range of musical instruments including the keyboard and bass. A father of 3 children, they jam together and occasionally perform at community events.
Elizabeth works on a variety of projects making sure the websites have up-to-date, relevant and reliable information. She works behind the scenes ensuring our articles and resources are as accessible as possible, and she loves anything that demystifies and simplifies the world of project management!
Elizabeth says, "I joined OSP in 2019, although I've known Cornelius and his work for years after we met at a PMI event many years ago. The ethos of the company, the values and the culture really appealed to me, even then. I'm delighted to now be able to contribute to making our websites a to quality source of information for people looking to take the Project Management Professional (PMP)® exam."
Elizabeth's academic background is English Literature and Linguistics. She began her career in financial services as a business change analyst, before moving into project management. She has over 20 years of experience managing business and IT projects across financial services and healthcare. She has led teams of project managers, shaped PMO services and delivered large-scale change.
Elizabeth is a Fellow of the Association for Project Management in the UK and a PRINCE2 Practitioner. She holds a BA(Hons) from the University of York and an MA from Roehampton University. She lives in the UK with her family, and a small vegetable patch.
VA Team Leader
Rochelle manages our virtual team. She is responsible for the smooth running of day-to-day company operations and the skills development and training of all virtual team members. Rochelle developed and maintains the company’s Policy Handbook and manages payroll.
On top of her role keeping everything on track daily, she also helps with responding to customer tickets through the Helpdesk. She ensures that the community moderators are actively participating in the forums, providing assistance to customers as required.
Rochelle says, "I was hired by OSP and so far this is the best job that I have had since I became a Virtual Assistant. Cornelius and Shawn treat us like family and everybody in the team is so warm."
Finally, Rochelle is instrumental in ensuring that the company maintains its R.E.P. status through her work managing the renewal with PMI.
Rochelle is based in the Philippines and holds a BS in Accountancy. She enjoys travel and promises to come back to Japan to witness the cherry blossom and South Korea to experience the winter wonderland. She says that chocolate is her best mood-lifter.
Affiliate Program Manager and Support Admin Systems Team Leader
Conrado is responsible for keeping our websites running, both the sites that you see and the other tools the team uses to manage and maintain our products and services. Conrado manages internal projects related to website migrations, maintenance and upgrades.
He oversees the work of the Support Admin Systems team which is responsible for handling customer support and other administrative tasks. He manages the Helpdesk, monitoring tickets and making sure that a member of the team is handling queries appropriately. He also dives in and handles some support tickets himself.
The other major part of Conrado’s role is managing the affiliate program.
Conrado has a background in science and technology, which is perhaps not surprising for someone who was chosen to be City Engineer for the day at the age of 11 as part of a school program. He spends time researching how to improve our products and websites. It was his research that led to the development of the Low-Resolution PrepCast.
Conrado says: “The company culture that makes you feel like part of a family and full of respect for each other. Since I manage the backend of the website, people can always contact me with their issues.”
Conrado is based in Quezon City in the Philippines.
Digital Marketing and Social Media Team Leader
Gwenn is responsible for creating digital marketing plans and managing the Marketing and Social Media team. She is the editor of the PMP Exam Tips newsletter.
In her team leader position, Gwenn is responsible for a number of marketing initiatives including search engine optimization for all the company websites, social media management, newsletter management, and other digital marketing efforts. She also provides day-to-day management for the team including training and onboarding new staff.
Gwenn’s background is in online project management for an expert SEO firm, customer service, and article writing.
Gwenn has been with the company for almost 10 years ahd here is what she has to say: “The company is like family. Everybody is supportive to each other because this is how Cornelius is to us.”
Gwen holds a Bachelor of Arts degree with a major in Behavioral Science. She is based in the Philippines. She recently developed a love for lofi hiphop music. A blissful day for her is staying home with her family and pet Shitzu named Lex Gyeong. She also loves to read, listen to audiobooks and write during her free time.
Customer Support Representative
Maricel handles tickets from customers through the PM Helpdesk. She provides direct support to customers and interfaces with the relevant experts as appropriate. She collates feedback to provide suggestions for improvements and generally ensures that customers have a great experience.
Maricel also handles invoicing from resellers, group purchases and other administrative tasks that keep the company moving forward. She has a background as a virtual assistant.
Maricel says: “Dealing with customers is a major part of my work. By carefully listening to what our customers are asking, I can then provide them with the appropriate response, whether that is directing them to a certain page, sharing screenshots to help them better understand how our product works, providing helpful resources, forwarding them to our professional exam support or making sure technical concerns reach the appropriate people on the team.”
Maricel holds a BS in Physical Therapy and is also a registered physical therapist. She is studying for the Certified Associate in Project Management (CAPM)® certification and is based in Quezon City in the Philippines. She enjoys paper crafts and home decorating.
Admin Support Assistant
Yolanda is responsible for assisting customers day-to-day. She manages a lot of the administrative tasks that ensure customers get the best possible service, including handling subscriptions and sales transactions. Customers get in touch with queries about a wide range of subjects from re-activating their subscriptions, forgotten login details, declined credit cards and more – and Yolanda is there to help get their studies back on track.
Yolanda is also responsible for internal company metrics including preparing management information and reports and updating statistics on the company websites. She also does research work to investigate ways to improve the websites.
Yolanda holds a BS with a major in Accountancy and is based in the Philippines. She enjoys watching YouTube videos, parenting and exploring the beautiful and natural wonders of her country.
Rache is responsible for the creation and publication of the monthly PMI-ACP newsletter. She creates and provides fantastic content to help subscribers prepare for passing their certification.
She also holds the role of PMI Chapters Relation Manager, handling communication to PMI Chapters related to company updates, new products, tips, giveaways and other activities to support Chapters and their members.
Rache began as a part-time member of the team but was quickly taken on in a full-time position. As part of the Marketing and Social Media team, Rache works on a variety of marketing tasks as well as reviewing and studying new marketing tools and techniques in the emerging social media space.
Rache says: “I love the flexibility of my role but most of all the ability to work independently with trust from the team. It’s great to work with people who care about the company and doing a good job.”
Rache holds a BS in Psychology and is working towards the Certified Associate in Project Management (CAPM)® exam. She is based in the Philippines. Rache loves cakes, movies, reading and doesn’t like raisins. She would like to learn Russian and Japanese and has a dog that she dotes on.
Kate is responsible for managing The PDU Insider website and newsletter. She also plays a key part in company marketing activities on social media, and helps moderate the website and forum comments.
As part of the Marketing and Social Media team, she works on all aspects of company marketing including reviewing new tools and techniques to help spread the word about our products.
Kate says: “What I like most about working for OSP are the people I work with and for. They're the nicest, most considerate and friendliest people I've worked with.”
Kate holds a BS in Nursing and is based in Quezon City in the Philippines. She loves cooking and says she eats a lot. On weekends she enjoys preparing special meals for her family.
Customer Support VA
Erika is responsible for monitoring and answering tickets in the Helpdesk. She makes sure queries are handled promptly and forwards tickets to the right queue for immediate attention. She is also responsible for reviewing articles, gathering statistics, checking customer records, and other tasks.
Erika goes by what Confucius said: “Choose a job you love, and you will never have to work a day in your life.” She enjoys working at a place that not only provides excellent products and services but also challenges and encourages her to enhance her skills.
Erika has a major in Business Management and Accountancy from Holy Angel University and is based in the Philippines. Erika seldom cooks but loves to eat. She relishes gifts, gatherings, and surprises of all sorts. She also has a keen interest in digital design.
Customer Support VA
Fritzi is responsible for reviewing daily inquiries relating to the PM PrepCast, and making sure all customers contacting the helpdesk have a prompt response.
She also manages a range of other activities including making sure that all training is being recorded, handling the SAS Team Bulletin, and carrying out research and analysis.
According to Fritzi, good customer feedback always inspired her to do her job. Hearing from customers fuels her to learn more about how to deliver excellent service.
Fritzi finished her Bachelor of Science Major in Hotel and Restaurant Management in an exclusive school for girls in Manila, Philippines. Her career started in the hospitality industry in a front office department and moved to sales and marketing.
During her free time, she loves spending time with her family and a few friends; she makes sure that she and her husband have time to explore different local or international destinations every year. Having said that, Fritzi says that “going on a cruise again" is far down her priorities for her #travelgoals!
John Paul is responsible for managing various administrative tasks that help customers get the best service. He also manages social media promotions for the PM Podcast and updates the PM PrepCast and PM Podcast websites as necessary. He also manages the two websites’ forums by answering customer inquiries.
John Paul also collates Zendesk ticket metrics, gather statistics and social media reviews. He has vast working experiences as a virtual assistant and web developer.
John Paul says: “It is important to build rapport with the customers in order to have good communication and be able to understand what the customers need. This can serve as a testimony on how we treat the customers.”
John Paul holds a BS in Information Technology. He loves playing online games like League of Legends. He is a dog lover and has two dogs; a golden retriever, and a labrador.
Marketing Virtual Assistant
Arjie is responsible for assisting the marketing and social media team in all of its social media activities. Not only does he promote company products, but he also provides information relevant to our customers and prospective customers.
He updates the
cornelius-fichtner.comwebsite with articles, PMP® and CAPM® sample questions, and special announcements from PMI®. He also helps in creating The CAPM® Newsletter and takes on other activities as required.
Although he hasn't been with the company as long as some of his colleagues, according to him, the team feels like home.
Arjie says, "I am so thankful to be a part of this company and for the opportunity given to me to learn and grow in this job. Cornelius and the rest of the team are so supportive and welcoming. All of the people I work with are very positive, and working with them is so much fun."
Arjie has a Bachelor of Science in Accounting Technology. He is based in Cagayan de Oro City in the Philippines. He loves dogs, especially huskies, golden retrievers, askals, and corgis. He also likes to play basketball, and his favorite players in the NBA are Stephen Curry, Klay Thompson, and Luka Doncic. His favorite author is Dr. John C. Maxwell.
Carlo is an all-around web developer knowledgeable in all aspects of websites and web development, web infrastructure, systems administration and web deployment and integration. His primary focus is ensuring the functionality and efficiency of the OSP web infrastructure, and making sure that OSP websites are functional, user-friendly, visually pleasing, and up-to-date. He makes things happen and he figures things out!
He accumulated his skills and knowledge from practical on-the-job learning, and gathered experience and levelled up from one job to another while maintaining good relationships with all his previous employers and coworkers. He is a good communicator, articulate in sharing and expressing ideas, and a general facilitator and troubleshooter.
Carlo is constantly aware and on the lookout for what is happening all around, and is always considerate of the different objectives and views of all the different stakeholders and participants in different undertakings.
He believes in the need for an equilibrium among interests and concerns for everyone to be harmonious in any working environment. Carlo is based in Makati City in the Philippines.