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TOPIC: No Access to PrepCast

No Access to PrepCast 1 year 2 months ago #11972

Lisa Gurgol
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Posts: 4
Thank you received: 1

I purchased the PrepCast, but have only received login information for the simulator.
I submitted a ticket yesterday, #86471, but have not received a response. I have checked my spam and it is not there. I would really like to start studying and I am very frustrated.
Please Advise,
Lisa

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No Access to PrepCast 1 year 2 months ago #11973

Cornelius Fichtner
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PrepCast Instructor
Posts: 1299
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Thank you received: 238

Lisa,

My apologies. Our support staff receives over 100 support requests per day (lost passwords, typos in names and email addresses, refund requests, access issues, etc.) and they are answering them as fast as they can in the order received.

Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC

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No Access to PrepCast 1 year 2 months ago #11985

Lisa Gurgol
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Posts: 4
Thank you received: 1

Thank you so much for your excellent customer service around my issue. Jonathan Hebert is extremely kind and responsive. I have access to everything and your product is wonderful so far!

The following user(s) said Thank You: Jonathan Hebert

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No Access to PrepCast