Reply: No Access to PrepCast

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Topic History of : No Access to PrepCast

Max. showing the last 6 posts - (Last post first)
2 years 2 months ago #11985

Lisa Gurgol

Lisa Gurgol's Avatar

Thank you so much for your excellent customer service around my issue. Jonathan Hebert is extremely kind and responsive. I have access to everything and your product is wonderful so far!
2 years 2 months ago #11973

Cornelius Fichtner

Cornelius Fichtner's Avatar

Lisa,

My apologies. Our support staff receives over 100 support requests per day (lost passwords, typos in names and email addresses, refund requests, access issues, etc.) and they are answering them as fast as they can in the order received.
2 years 2 months ago #11972

Lisa Gurgol

Lisa Gurgol's Avatar

I purchased the PrepCast, but have only received login information for the simulator.
I submitted a ticket yesterday, #86471, but have not received a response. I have checked my spam and it is not there. I would really like to start studying and I am very frustrated.
Please Advise,
Lisa

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