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TOPIC: What happens first - Change Request or Analyze Change Request

What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12576

  • Kris Olson
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I did a practice test this morning and found an inconsistency in answers. The images of the test questions are attached.

In question ID 12242 the answer says that the first step in processing any change request is to fully analyze and understand its impact on the project.
In question ID 12215 the answer says that even before you review and evaluate the impact of a change, we need a documented change request to proceed.

Which is correct?

What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12578

  • Tracy Shagnea, PMP
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Hi Kris,

There is no inconsistency with these questions.
The creation of a change request is the beginning of the process. And the first thing that has to happen when a change request is received is to assess its impact.

The second question is meant to underscore the importance of a documented change request. The project team will not spend time evaluating a potential change until it is formally requested following the defined process.

I hope this helps clarify things for you!

Best regards,

Tracy
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What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12581

  • Kris Olson
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Thanks for your speedy reply!

So when a stakeholder informs you they would like a change to the project which of the following would you do as Project Manager:

A. Complete a Change Request form and then analyze the request to determine if it is a valid and necessary change that should be fully explored. If it is not, reject the Change Request. If it is, then submit it to the Change Control Board.

B. Do an initial quick review of the request. If it is not a valid and necessary change reject it and inform the Stakeholder. If it does seem like a valid and necessary change, then fully analyze the change request, and then complete the Change Request form and submit it to the Change Control Board.

I suspect the answer is A, but please confirm.

Many thanks,
Kris

What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12589

  • Tracy Shagnea, PMP
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The answer is A insofar as the change request comes first. WHO fills out the change request would depend upon the nature of the change. A change to a software requirement may come from one of the business users. A change related to the management of the project may come from the project manager.

Best of luck,

Tracy
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What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12592

  • Kris Olson
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Sorry for being troublesome, but I still don't understand this. Regardless of who physically completes the actual Change Request form, is this form always created at the first mention of a change requirement, or does the PM do some analysis first before he decides if an official Change Request should be raised.

Question 12501 has a situation where a stakeholder at a status meeting asks for a change to be made to scope that he thought had been agreed at a previous meeting. Two possible answers are "Document issue in the issue log" and "Issue a change request". The answer is to document the issue in the issue log, but then in the explanation it says that the issue should be first documented and then you may possibly create a change request depending on further discussion and examination of the issue. This would tend to support the idea that a Change Request is not immediately created and is instead subject to an initial analysis, which could lead to this change being denied before any Change Request form is actually completed.

What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12594

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Kris,

Since the question arose as to whether a requirement needs to be included, it's certainly appropriate that the issue be added to the issue log. At this stage, the PM is not going to do an in-depth analysis of the impact of the requirement on the project (e.g., impacts to cost, schedule, etc.). The issue could be resolved in a number of different ways (e.g., everyone could agree the requirement is not needed and could be eliminated or delayed to a future, post-project date). If, however, a change request asking to add the requirement is generated then it will be necessary for the PM to assess the impact of the project in a much more detailed fashion and present that to the Change Review Board who would either accept or reject the proposal.

With regard to an "initial analysis" during the evaluation of the issue, this could certainly happen. But in no case would resolution of the issue on the issue log be tantamount to approval of the change - such approval only happens though the process as defined in the change management plan.

Tracy
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What happens first - Change Request or Analyze Change Request 2 years 9 months ago #12611

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Thanks for the clarification.
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