Do you need customer support or technical assistance? Click here to submit a support ticket...

TOPIC: Communication types question

Communication types question 5 years 3 months ago #4178

  • Ashwin Kini
  • Ashwin Kini's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 16
  • Thank you received: 0
I read on the Rita Mulcahy book in the following situations:-

Trying to solve a complex problem = Formal Written
Trying to discover the root cause of a problem = Informal Verbal

I would like to know what is the difference we notice between them to have these specific communication types applied?

Communication types question 5 years 3 months ago #4179

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1517
  • Karma: 47
  • Thank you received: 269
Ashwin,

It depends on the communication method and choice of media:
  • If we are trying to solve a problem by requesting feedback through surveys or using the Delphi technique, then I would consider this to be "formal written".
  • If we are doing the same thing just by sending emails, chats or text messages back and forth, then it's "informal written".
  • If we are inviting everyone to a meeting with a clearly defined agenda and timetable in order to determine a root cause, then it would be "formal verbal"
  • But if we happen to come across an expert in our company's coffee corner and strike up a root cause conversation with her, then that is clearly "informal verbal".
So you see that the "How" is important. You cannot just simply say "solving a complex problem = formal written" without knowing all the aspects of the communication.
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
Moderators: Yolanda MabutasScott GillardMary Kathrine PaduaSteven Mudrinich, PMPCynthia Lim Louis, PMPTracy Shagnea, PMPPatrick Floris PhD PMPJoe PangJohn Paul BugarinJason YorekLuke HoSimone ChristieAmy MartinezDaniel DewartEmily Rivera

OSP INTERNATIONAL LLC
OSP INTERNATIONAL LLC
Training for Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, and Certified Associate in Project Management (CAPM)®

Login
Boost Your PMP Exam Prep in Only Eight Hours! Join the Live PMP Coaching Class on August 24/25 for just $179. Click to learn more... OR Click to watch a free session...