In Lesson 13.00 "Project Stakeholder Management Overview" at 28:40, Cornelius describes the need to follow formal change request procedures if stakeholder communication requirements change during the project. That surprises me; I thought that this is something that would ideally be dealt with in a more informal manner. Most of my customers would be very surprised if I told them that we need to submit a change to the Change Advisory Board after they requested an additional report.
Like all things PMBOK, it is a guide expected to be tailored to the requirements of your project. Your change request procedures may be relatively informal but when a customer or any other stakeholder requests a change in what is expected there is likely to be a procedure for that, even if it is just getting it in an email from someone at authority level X from the stakeholder and responding with an affirmative from someone with appropriate ability to authorize the change.
The following user(s) said Thank You: Carl Cunningham
Moderators: Yolanda Mabutas, Ahmed Amin, Scott Gillard, Mary Kathrine Padua, ERIC BARTLETT, Gail Freedman, Kevin Nason, Steven Mudrinich, PMP, Mark Wuenscher, PMP, John Wolverton, Tracy Shagnea, PMP, Jada Garrett
This interview with Simona Fallavollita (LinkedIn Profile) was recorded at the magnificient Project Management Institute (PMI)® Global Conference 2017 in Chicago, Illinois. We discuss the how, what, why and when of the changes that are coming to the PMP exam.