TOPIC: Paid for 2020 exam simulator - cannot seem to access - please help!!!

Help! I paid for the 2020 pmp exam simulator and it won't load. See attached error. I've opened many tickets and they can't seem to fix it. Can someone - anyone - please help!

Melissa,

My sincerest apologies. I only saw your message now, and upon checking I saw that - for reasons that I cannot explain and have never seen before - your account was set up in the OLD exam simulator for PMBOK 5th edition. I'm pretty speechless and will discuss this with our team shortly.

I have gone ahead and have removed the old simulator from your account and switched you over the Simulator 2020.

Please try again?

Same here, paid for the simulator, got confirmation, but can't access it. No letter with registration info, no simulator, not reply from support team.

@ Maria Medvedeva

The support team should be with you shortly to assist.

Hi Support Team,

I just purchased the 2020 Exam Simulator....I did not receive any email ( checked inbox & spam) .
When I try and log in using my email, I see this message in the screenshot.
Request your help at the earliest.