Reply: Kano Analysis and Model of Customer Satisfaction

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Message	Write Preview [quote="Tarek Al-Fahham" post=3962]I found the following classification to Kano's model for analysis/prioritization: - Thresholds (must-have) - Linear (the more satisfaction the better) - Exciters (if time and money permits) Or - Delighter/Exciters - Satisfiers - Dissatisfiers - Indifferent What are the differences and relationship among the above categories?[/quote]

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10 years 4 months ago #3962
Tarek Al-Fahham	I found the following classification to Kano's model for analysis/prioritization: - Thresholds (must-have) - Linear (the more satisfaction the better) - Exciters (if time and money permits) Or - Delighter/Exciters - Satisfiers - Dissatisfiers - Indifferent What are the differences and relationship among the above categories?

10 years 4 months ago #3962

Tarek Al-Fahham

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I found the following classification to Kano's model for analysis/prioritization:

- Thresholds (must-have)
- Linear (the more satisfaction the better)
- Exciters (if time and money permits)

Or

- Delighter/Exciters
- Satisfiers
- Dissatisfiers
- Indifferent

What are the differences and relationship among the above categories?

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Kano Analysis and Model of Customer Satisfaction