Hi everyone,
For the second time I have sat down to go through the exam, unfortunately, I have not been able to continue proceeding with the session accepting the Candidate Security Acknowledgment, I have already Tested the System an hour earlier and my computer passed with 3 Green Check Marks There was no option on the screen for me to click Next to accept the condition to gain access to the exam session. The Proctor on the chatter tried to be resetting the sessions three times on both dates, unsuccessful. Pearson Vue has no explanation to the reason why I have not been able to proceed further with the Security Check Acknowledgement. I even spoke with their technical department to provide some possibilities of what causing this issue, he only mentioned to change the computer. He was not willing to walk me through my computer status.
Has any one face this issue before? What option do I have as I will be rescheduled to take the exam this coming Saturday 4/10 with different laptop. I appreciate your feedback.
Thanks
Marwan