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TOPIC: Steps in the Change Control Process

Steps in the Change Control Process 1 year 3 months ago #17068

  • Ryan Hart
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Hello:

I know the PMBOK Guide doesn't provide exact steps to follow in the Perform Integrated Change Control Process; however,
I am interested to understand the following:

- Is it expected that the Project Manager should evaluate the impact of the change (in most cases) prior to
creating/issuing/submitting a change request?

- When would a change request be submitted prior to evaluating its impact?

- If a change request is initiated verbally, should a change request be submitted before evaluating the impact?


Thank you in advance!

Steps in the Change Control Process 1 year 2 months ago #17102

  • Joe Pang
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Hi Ryan,

Yes I agree with you, the PMBOK doesn't really list the steps to handle a change request. Below are the steps I got from Rita Mulcahy's book (Rita v9, pg 161):

A change request is submitted:
1. Evaluate the impact
2. Identify options
3. Get the change request approved internally
4. Get customer buy-in (if required)

That should answer your #1 and #2 questions. As for the last one, I think a verbal change request should be recorded for tracking purpose (ex. via a change request form or PMIS).

Hope this helps,
Joe
Toronto-based project manager, I specialize in Capital Projects and Digital Transformation Projects for the power & utility sector.

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