I purchased the "The PM PrepCast (For PMBOK Guide 5th Edition) & PMP Exam Simulator (90-Day Access) Bundle" 3 weeks ago. Yesterday I opened a ticket to help change the password (ticket number 77801). I got some instructions which I followed and told them that the password change is not working. Request was to change the customer gateway password whereas after folloing their instructions, the passoword which gets changed is MASTER PASSWORD and not the password for Customer gateway.
After I submitted the feedback, but there has not been any response or any acknolwedgment after that from helpdesk.
Concerend, I opened another ticket 77835 toay and haven't got any response from helpdesk again.
I thought PM PrepCast stands for it's reputation and timely service as it seems to be a matured product. I would be surprsied if they are unable to help resolve simple issue of changing password for customer gateway. Also I don't know why the helpdesk is not responding back. I am getting more concerned due to delay in response from the helpdesk. I have also put this issue on your facebook, twitter account and still waiting for any repsonse.