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TOPIC: last step in closing process

last step in closing process 1 year 3 months ago #6495

  • Saeed
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Which one of the following is the last step of project closing?
A Archive Project Documents
B Measure customer satisfaction at the end of the project
C Client appreciates your product
D Lessons learnt are documented

Can someone please recommend what is the correct answer and why? I picked A which sounds like incorrect as per author.
Regards,
Saeed
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last step in closing process 1 year 3 months ago #6496

  • Cornelius Fichtner
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Muhammad,

Before we can help you with this question you have to tell us who the author of this question is. We want to make sure that we give credit where credit is due.

Thank you!
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
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last step in closing process 1 year 3 months ago #6498

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sorry I should perhaps have included that info in original message. the question is from Simplilearn
Last Edit: 1 year 3 months ago by Cornelius Fichtner.
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last step in closing process 1 year 3 months ago #6500

  • Michael DeCicco
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This question is testing your knowledge on activities during the closing. If you turn to page 28, section 2.1.4.1 in your 5th edition PMBOK, you'll see lessons learned are part of project closing requirements.
Yours Respectfully
Michael DeCicco, PMP
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last step in closing process 1 year 3 months ago #6501

  • Suri Raman
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D
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last step in closing process 1 year 3 months ago #6503

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Thanks for you reply. Yes I understand lessons learned are in closing process
The question is really about the very last step of the closing process (as far as I understand) among the activities listed on page 28 and other activities which are not on that page. I thought archiving project documents is the last step but author simplilearn/author says that "Measure customer satisfaction at the end of the project"

I think releasing the team might be the very last step but since it is not one of the options so archiving might be the best answer

In any case measuring customer satisfaction sounds something like which happens after validating scope and before the lessons learned so that project team can document customer feedback. Maybe I am wrong but that is why my question on forum to get expert opinion.
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last step in closing process 1 year 3 months ago #6504

  • Ahmed Amin
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hello Muhammed,
I agree with you that Answer A is the most correct answer. I found this question in many forums with different model answers. but frankly this is one of the questions that I think are not well formed and I wouldn't expect a similar question in the real exam.

As for why I think A is the correct answer, please check page 100 of the PMBOK, you will find a step by step methodology for the close project or phase, in the last point you will find the last action is archive project information for future use by the organization.


"This includes all planned activities necessary for administrative closure of the project or phase, including stepby-
step methodologies that address:
• Actions and activities necessary to satisfy completion or exit criteria for the phase or project;
• Actions and activities necessary to transfer the project’s products, services, or results to the next phase
or to production and/or operations; and
• Activities needed to collect project or phase records, audit project success or failure, gather lessons
learned and archive project information for future use by the organization."
Ahmed Amin Abdullah, PMP
Community Moderator
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which statement best describe contract 6 months 2 weeks ago #8033

  • Courage Dolopea
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Saeed wrote:
Which one of the following is the last step of project closing?
A Archive Project Documents
B Measure customer satisfaction at the end of the project
C Client appreciates your product
D Lessons learnt are documented

Can someone please recommend what is the correct answer and why? I picked A which sounds like incorrect as per author.
Regards,
Saeed
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which statement best describe contract 6 months 2 weeks ago #8034

  • Courage Dolopea
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which statement best describe contract
Please help me with the correct answer?
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last step in closing process 6 months 2 weeks ago #8035

  • Courage Dolopea
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Cornelius Fichtner wrote:
Muhammad,

Before we can help you with this question you have to tell us who the author of this question is. We want to make sure that we give credit where credit is due.

Thank you!
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last step in closing process 5 months 5 days ago #8399

  • Rajesh
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Sir,

If you check the page 28 clearly on closing
than last step written is Acceptance criteria i.e. customer satisfaction
If I refer to this than option B should be answer
Measure customer satisfaction at the end of the project
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