I saw some questions about gold plating as follows. What do you think the right answer is?
In questions 73 and 79 it refers to gold plating. And for PMI gold plating is not allowed. So the answers are i think wrong for that questions.
Question 73 :
Your project is reporting a CPI of 1.02 and a SPI of 1.1. The project you are delivering is for a customer who is nototiously diffucult to please. Your team comes up with a way to deliver more functionality in the projhect than the customer is expecting at a lower cost and the change will result in improvements to the schedule. What is your BEST course of action?
Answer is : Contact the customer and explain the situation to them.
My answer is : Do not do the extra work as it is not included in the project scope
Can you please explain why the answer is Contact the customer and explain the situation to them?
Question 79 :
You are completing the work defined in the project scope statement of a new software development project when a team member points out that you have an opportunity to deliver enhanced capability to the client at no extra cost, time or risk to the project. What should you do next?
Answer is : Assess the change via the change control process and if approved amend the prject scope statement.
My answer is : Decline to make the changes and proceed to deliver exactly what the scope statement sets out.
Because it is a gold plating?
Can you please explain why the answer is Assess the change via the change control process and if approved amend the prject scope statement.
These situations are NOT gold plating. According to Wikipedia "gold plating" is the following:
Gold plating in software engineering or Project Management (or time management in general) refers to continuing to work on a project or task well past the point where the extra effort is worth the value it adds (if any). After having met the requirements, the developer works on further enhancing the product, thinking the customer would be delighted to see additional or more polished features, rather than what was asked for or expected. The customer might be disappointed in the results, and the extra effort by the developer might be futile.
Gold plating is also considered as a bad project management practice for different project management best practices and methodologies such as: Project Management Body of Knowledge (PMBoK) and Prince 2. In this case, gold plating refers to the addition of any feature not considered in the original scope plan (PMBoK) or business case (Prince2) at any point of the project since it introduces a new source of risks to the original planning i.e. additional testing, documentation, costs, timelines, etc. However, gold plating does not prevent new features from being added to the project, they can be added at any time as long as they follow the official change procedure and the impact of the change in all the areas of the project is taken into consideration.
In both questions that you list, the team has found ways to improve the product/project. And the question is "What should you do if you find ways to improve the product/project?".
The correct answer is: Discuss your ideas with the customer and let the customer decide.
If you go ahead and implement your ideas WITHOUT asking the customer and without going through change control, then you have scope creep and possibly gold plating. But if you run your ideas through the proper channels and processes, then you are following project management best practices.
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Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
Moderators: Yolanda Mabutas, Timothy Enalls, Scott Gillard, Mary Kathrine Padua, ERIC BARTLETT, Kevin Nason, Steven Mudrinich, PMP, Mark Wuenscher, PMP, John Wolverton, Tracy Shagnea, PMP, Jada Garrett, Mark Lacattiva, Patrick Floris PhD PMP, Ty Weston, PMP, Genevieve Pluviose, PMP
This interview with Simona Fallavollita (LinkedIn Profile) was recorded at the magnificient Project Management Institute (PMI)® Global Conference 2017 in Chicago, Illinois. We discuss the how, what, why and when of the changes that are coming to the PMP exam.