fbpx
Do you need customer support or technical assistance? Click here to submit a support ticket...

TOPIC: Documenting experience for production support

Documenting experience for production support 11 years 6 months ago #2893

  • Rohit Pande
  • Rohit Pande's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Hi

One of the project in my PM experience was production support. I was managing a support engagement with around 60 support staff. The project was based on a FP contract and was evaluated and written on a quaterly basis. The work envolved from estimating (based on new scope) to resource identification, onboarding, training, writing SOW, monitoring of support work and final Business Review before going to next quarter. There were many optimizing initiative that use to run in parallel.

Will this project be considered for my experience since Production support is an operation rather than a project. But as a seller, this was being driven like a project with the objective to be lean/optimized and achieving customer satisfaction, SLAs based on the published KPIs.

Should I mention this in my PM experience?

Thanks
Rohit
Moderators: Yolanda MabutasMary Kathrine PaduaJohn Paul BugarinHarry ElstonJean KwandaDaniel SoerensenElena ZelenevskaiaChristian ElmerChristine Whitney, PMP

OSP INTERNATIONAL LLC
OSP INTERNATIONAL LLC
Training for Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, and Certified Associate in Project Management (CAPM)®

Login