Hi Carlo, that is a valid question and the context for "change management" can be difficult to gauge.
I guess it totally depends on the way in which the question is framed - tough to discuss since we don't have question specifics.
My understanding / handling of such questions would be that one would need to look at the wording on the question.

1. Project Management specific Change Management (Control activity):
This is when the situation calls for changes to the project scope, timelines, resources, etc. and these changes need to be assessed, impact estimated and changed approved.
Examples for such situations could include:
- There is a supply chain issue resulting in longer lead times for critical components in the project;
- Unexpected resource crunch, where a critical employee/ set of key employees are suddenly transferred to another project and can no longer contribute as per original plan, thus impacting cost and schedule;

2. Organizational Change Management:
This is when the project may, in itself result in fundamentally changing the way that people and processes work across the organization. This would depend heavily on the nature of the project.
Drawing from projects I have personally worked on - examples for such situations could include:
- The project is the implementation of a new ERP system for the company that completely changes the way in which people do their work - e.g.: manual processes involving paper invoices, etc. are completely digitized. This would involve consistent education/ reiteration for the users, a lot of people management and extensive organizational change management.
- The project implements new regulatory requirements involving updated taxation laws. This would fundamentally change how involved users in the entire process of billing, finance and payment processing interpret documents and enter data into the systems. This again involved systematic education of all users involved and therefore extensive organizational change management.

Note that in the second scenario, the organization change management is largely about people and processes in the organization being impacted - this is over and above the project change management procedures to be followed, which are valid for all projects.

Hi everyone,

I’ve run into some confusion while going through mock exams regarding the term “change management plan.” In most practice questions, it refers to project-level change control (e.g., change control boards, handling scope changes, etc.).

However, in a recent mock exam, the term seemed to refer to organizational change frameworks like ADKAR or Prosci. I’m familiar with those, but I interpreted the questions from a project change control perspective and ended up getting them wrong.

How do you distinguish which definition the question is pointing to? It’s frustrating that “change management” can mean two very different things, one focused on project-level change control and the other on broader organizational change.

From what I’ve seen, org-level change management isn’t heavily covered in most prep materials, so it felt a bit unexpected. Curious if others have run into this and how you approach it during the exam.