Hi Daniel,
I am interacting with the support team back and forth for past 9 days, they shared the links and followed all steps , instructions as suggested but nothing worked so far.
They shared a direct link to pay and asked me to send the payment screenshot for them to extend my exam simulator, I am planning to try paying directly hopefully that works.
But as the support team was not helpful in resolving the issue till this moment.
Thank you
Regards,
Geetha