fbpx
Do you need customer support or technical assistance? Click here to submit a support ticket...

TOPIC: PMP Exam Simulator is Down - Please fix the issue.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25356

  • Mayur Savaliya
  • Mayur Savaliya's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 0
Hello, I am not able to access my already taken exams in the PM Exam Simulator. I have an exam in a few days and need to go over past exam results and exam questions. Attached is the error I am receiving regarding, There is a problem contacting the server, please try again.

Please provide a resolution on this issue urgent matter.

Thank You.
Mayur Savaliya
732-979-1528

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25357

  • Ildefonso Baena
  • Ildefonso Baena's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 0
Same here. I have also addressed a ticket to Support.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25359

  • Sharon S
  • Sharon S's Avatar
  • Offline
  • Gold Boarder
  • Gold Boarder
  • Posts: 176
  • Karma: 2
  • Thank you received: 15
yes its down for me too

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25360

  • Khalid Chaar
  • Khalid Chaar's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Down for me as well, unable to open completed exam to review my wrong answers.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25361

  • Prerna Bhardwaj
  • Prerna Bhardwaj's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Hi Team,

Please fix the PMP Exam Simulator, its down since past 40-50 mins.
Prompt revert is highly appreciated.

Regards.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25362

  • Clifton Johnson
  • Clifton Johnson's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
I'm experiencing this same issue.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25363

  • Buddika Wijetunga
  • Buddika Wijetunga's Avatar
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 2
  • Thank you received: 0
I'm overserving the same issue. Please sort out this matter soon. I have my exam.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25364

  • Jimmy h
  • Jimmy h's Avatar
  • Visitor
  • Visitor
Just completed 200 and hoping for results

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25365

  • Sumudu Prabath Wijesinghe
  • Sumudu Prabath Wijesinghe's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Karma: 1
  • Thank you received: 1
Hello .. same Issue .. please fix this ...

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25366

  • Ip tam
  • Ip tam's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Same issue . Please look urgently into this issue and do the needful. I have exam in few days

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25367

  • Satheesh Nair
  • Satheesh Nair's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
Same here, exam tomorrow. SOS.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25368

  • Buddika Wijetunga
  • Buddika Wijetunga's Avatar
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 2
  • Thank you received: 0
Fix the issue please... Time is limited before my exam.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25369

  • Candra Jordan
  • Candra Jordan's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
I have the same issue...please fix the simulator as I have an exam coming up and I will like to go over previous exam questions/answers.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25370

  • Mayur Savaliya
  • Mayur Savaliya's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 0
Prepcast is up and working fine for me.

Thank you Prepcast team to resolve this issue.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25372

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1869
  • Karma: 102
  • Thank you received: 472
Hello Everyone,

The reason why some of you are seeing either slow responses or "contacting server" messages is due to the fact that we are seeing a higher than normal volume of users on the website. (In fact... about 50% more today than on regular days)

And even though we DOUBLED the number and capacity of our servers just a week ago, the sheer number of users was overwhelming things. But... In the past hour, the volume has once again dropped to normal levels and things should be back to normal.

One request (as posted on our Welcome page):

However... we have a request for all of you: The number one function that slows down the website is the statistics "Overview" tab in the simulator. This is the tab on the far left in the statistics and takes about 30 seconds to load. We would appreciate it, if you don't click on it today. Fewer people loading this tab means better overall performance.[/quote]

Thank you all.

Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
The following user(s) said Thank You: Jun
Last edit: by Cornelius Fichtner.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25373

  • Sumudu Prabath Wijesinghe
  • Sumudu Prabath Wijesinghe's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Karma: 1
  • Thank you received: 1
Hello Still we cannot access the results of the past completed exams. Please fix this asap

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25374

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1869
  • Karma: 102
  • Thank you received: 472
@ Sumudu

The current situation should not be affecting your ability to access completed exam reports. Do you get an error message when you want to open a past report or is there a different problem you are seeing?
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
The following user(s) said Thank You: Sumudu Prabath Wijesinghe

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25375

  • Sumudu Prabath Wijesinghe
  • Sumudu Prabath Wijesinghe's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Karma: 1
  • Thank you received: 1
@Cornelius Fichtner ... now the issue has been fixed and i was able to access the pass exam results ... Thanks ...

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25377

  • Archie Pineapple
  • Archie Pineapple 's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 1
@cornelius Thank you for the quick turnaround

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25378

  • Ip tam
  • Ip tam's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
It's working fine now. Thank you team

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25398

  • Syed Muffassir
  • Syed Muffassir's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
again the same issue as of yesterday...

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25399

  • Syed Muffassir
  • Syed Muffassir's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
I am trying to access to review the exam answers ... this issue is popping up... please help

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25400

  • Mayur Savaliya
  • Mayur Savaliya's Avatar Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 0
Hi Cornelius and Team,

I am experiencing the same contact server error right now in Prepcast. I have a test on Wednesday and studying right now. Please fix this as an urgent matter as precast helping out a lot in a last minutes exam prep.

Thank You.
Mayur

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25401

  • Amit Kumar
  • Amit Kumar's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Trying to contact server error is really annoying....especially when you are trying to access previous result reports to review
Not sure why PreCast team is not able to fix this issue. Helpdesk team says its a load issue.....PLEASE UGRADE YOUR INFRA.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25402

  • Amit Kumar
  • Amit Kumar's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Mr Cornelius and Team.....PLEASE HELP URGENTLY

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25404

  • Aman Gill
  • Aman Gill's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
I've been experiencing the same issue as of last night. Are there any updates on resolving the issue with overloaded resources? Can you create a new post/sticky it at the top of the forum indicating the outage to keep the community updated?

As with many others, my exam is this upcoming Wednesday December 23 and I've barely made a dent in the practice exams/reviewed my responses. Is there a discussion of refunds if the simulator does not come up in time?

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25405

  • Ritika Bajaj
  • Ritika Bajaj's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
I have the same issue. Created a ticket for support. Really hoping to get some help soon 161617

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25406

  • Aman Gill
  • Aman Gill's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Cornelius, the current situation IS affecting my ability to access completed exam reports. The "Contacting the server... Please wait" message is looping constantly.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25408

  • Magesh Shanmugam
  • Magesh Shanmugam's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
I am also in the same boat for the second day. The reason might be the server is being used by users more than the user limit, so server is experiencing heavy traffic.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25409

  • V Bhatt
  • V Bhatt's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
sadly the issues i have been facing is since last 3-5 days. Previously it was intermittent and now since yesterday I cant even access the website.

please fix this at the earliest

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25410

  • Terence Tante
  • Terence Tante's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
If you were aware of this server unavailable problem, why did you go ahead and process my payment?
I was in the middle of Q118 when the server started acting up. Now I do not even know the my scores of all those questions I have answered for almost two hours.
Please kindly process a refund.
Thanks,
Terence Tante
506-233-5223

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25411

  • Andrea Ben
  • Andrea Ben's Avatar
  • Visitor
  • Visitor
Hi,
At the moment the server in unavailable.
Are you going to fix it in few hours?
Thanks

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25412

  • Jun
  • Jun's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 1
  • Thank you received: 0
I experienced the same thing from last night to today. Not able to review any answers for the tests I did. Please help.
Last edit: by Jun.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25413

  • Syed Muffassir
  • Syed Muffassir's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
It worse than yesterday.. now i cannot even login properly.
See attached ima ges
Attachments:

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25415

  • Prerna Bhardwaj
  • Prerna Bhardwaj's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Unable to check exam reports since yesterday. Same time same issue. Kindly fix this. This is hindering the very need for PrepCast as we are not able to analyze the wrong answers.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25416

  • Zubin Shaikh
  • Zubin Shaikh's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Still Issue is not resolved. I am not able to access my test results, i want to do analysis of results. Kindly fix the problem.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25417

  • Zubin Shaikh
  • Zubin Shaikh's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Kindly fix the problem on priority. Its not working.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25418

  • Amit Kumar
  • Amit Kumar's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Mr Cornelius and Team.....PLEASE HELP URGENTLY
SO MANY OF US ARE ARE HAVING ISSUES BUT ABSOLUTELY NO RESPONSE FROM YOUR SUPPORT TEAM....EVEN AFTER 2 HOURS FROM REPORTING THIS ISSUE VIA EMAIL NO UPDATES...

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25420

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 3
  • Karma: 2
  • Thank you received: 0
@ Everyone

I wanted to let you know that we are experiencing a massive load on the simulator today. This is why we are seeing all these issues.

Right now, our project and development team are on a call to determine what can be done, and I am on hold with our hosting company to see what can be done on their side to improve performance.

We are working on resolving the issue, but - realistically speaking - we are being overwhelmed by the sheer volume of users on the simulator.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25423

  • Amit Kumar
  • Amit Kumar's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 6
  • Thank you received: 0
Thanks Mr Cornelius Fichtner. The issue seems to be resolved....at least at my end and hopefully this will be the last instance of load issues this year.
Hope your team resolves this on PRIORITY for all.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25424

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1869
  • Karma: 102
  • Thank you received: 472
@ Everyone

Our development team will be initiating a reindex of various database tables shortly. This will improve things to a degree and not affect your ability to access the simulator.

And we will most likely initiate an emergency maintenance tonight in order to increase the available Database resources.

More updates later.
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
The following user(s) said Thank You: Aman Gill

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25428

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1869
  • Karma: 102
  • Thank you received: 472
@ Everyone

We have decided to perform emergency maintenance of the simulator database later today in order to improve resources and availability. (This maintenance is in 8 hours and 40 minutes from now as I am writing this).

This emergency maintenance requires us to completely shut down the website and simulator. This means that you will NOT be able to use the simulator while we are performing this work. The maintenance window is expected to take approximately 1 hour.

While we realize that this maintenance may interrupt your preparation, this measure is essential to ensure we provide you with a reliable service. We sincerely apologize for the inconvenience and thank you for your understading.
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
The following user(s) said Thank You: Andriy Butynets, Aman Gill
Last edit: by Cornelius Fichtner.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25446

  • Cornelius Fichtner
  • Cornelius Fichtner's Avatar
  • Offline
  • Administrator
  • Administrator
  • President, OSP International LLC
  • Posts: 1869
  • Karma: 102
  • Thank you received: 472
@ Everyone

Update on the website and simulator status:

- We completed the emergency maintenance in order to increase the database resources.
- The maintenance was scheduled to take 1 hour, but it ended up taking 2 hours and 10 minutes (a process was stuck and the hosting provider had to "un-stuck" it for us).
- We will continue to monitor the situation but hope that the additional database resources will resolve the issue with the increased load.

Thanks for your patience during the down-time!
Until Next Time,
Cornelius Fichtner, PMP, CSM
President, OSP International LLC
The following user(s) said Thank You: Aman Gill
Last edit: by Cornelius Fichtner.

PMP Exam Simulator is Down - Please fix the issue. 9 months 3 weeks ago #25470

  • Syed Muffassir
  • Syed Muffassir's Avatar
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0
Again the issue appeared... Please check ... it was for some brief minutes and then again started to work... I am presently in the middle of complete PMP tests 3.

Its really very frustrating. Please have technical team on toes to get this resolved.
Moderators: Yolanda MabutasMary Kathrine PaduaGabriella Dellino, PMPJoe PangJohn Paul BugarinEmily Rivera, PMPLisa Sweeney PMPHarry ElstonMani SelvanDenver MartinEric Wanyutu Kahiga, PMP, PMI-ACPSarah FucciThiago França, PMP®Felix Kamanga, PMPChan RampersaudElena MekhanoshinaKyle Kilbride, PMP

OSP INTERNATIONAL LLC
OSP INTERNATIONAL LLC
Training for Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, and Certified Associate in Project Management (CAPM)®

Login