Hi Omar,
I am very sorry you had such a bad experience with the online proctored mode.
Unfortunately, I do not think we are able to help you with the technical check of your system, particularly because we are not related to PMI or PearsonVUE, so even if the test was successful, in the end you still need to get it correctly setup with PearsonVUE in order to launch the Onvue application and start the exam successfully.
Before running the preliminary check on your computer, did you check all the
system requirements
on the PearsonVUE website? Which operating system do you have on your computer? Did you make sure you did not have any other applications running on your computer when you launched the system check?
Also, I am surprised to hear that the preliminary test you run was different from the one on the day of your exam. When I had my exam, the system check was very similar.
My recommendation is to contact PearsonVUE to discuss your technical issues with them (before rescheduling the exam) so that they can better direct you to set up your system properly and be ready for the exam. Here are some contact information for the PearsonVUE customer service specifically associated with PMI:
home.pearsonvue.com/pmi/contact
. Due to the long waiting times, I would recommend to contact them by e-mail.
Fingers crossed!
Gabriella