At the sprint retrospective meeting, the team lead drew a fishbone diagram, wrote a problem at the head of the fish, and labeled the bones of the fish with categories. What should the team do next?
A. Decide what to do about the categories
B. Brainstorm factors within each category
C. Look for items appearing in more than one category
D. Label the tail of the fish with a category for the solution
Hint: The next step is intended to find issues within each category that are causing the problem.
Watch out for the Answer here by the end of the week.
B. Brainstorm factors within each category do Root Cause Analysis(RCA)
Order of steps
1)Label the tail of the fish with a category for the solution
2) Brainstorm factors within each category
3) Look for items appearing in more than one category
4) Decide what to do about the categories
Thank you Sandip, Mariappan and RK for participating... you are all correct!
Correct Answer: B
After the problem is written at the head of the fish, and after the bones of the fish are labeled with categories, the next step is to brainstorm factors within each category.
All our questions are updated to the latest A Guide to the Project Management Body of Knowledge (PMBOK® Guide) standard. Want more PMI-ACP® exam sample questions? Just go to
and try the PM Exam Simulator free for 7 days.
OSP International LLC has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI)®. As a PMI® Registered Education Provider (R.E.P.), we have agreed to abide by PMI established quality assurance criteria.
“PMI” and “PMI-ACP” are registered marks of Project Management Institute, Inc.