Reply: Kano Analysis and Model of Customer Satisfaction

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Topic History of : Kano Analysis and Model of Customer Satisfaction

Max. showing the last 6 posts - (Last post first)
5 years 9 months ago #3962

Tarek Al-Fahham

Tarek Al-Fahham's Avatar

I found the following classification to Kano's model for analysis/prioritization:

- Thresholds (must-have)
- Linear (the more satisfaction the better)
- Exciters (if time and money permits)

Or

- Delighter/Exciters
- Satisfiers
- Dissatisfiers
- Indifferent

What are the differences and relationship among the above categories?

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