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TOPIC: Question How to escalate a support ticket

How to escalate a support ticket 1 year 5 months ago #7700

  • Mai Saleh
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How to escalate a support ticket
I am having an urgent ticket with wrong expiration date of the exam and no helpful reply till now (this is a paid not free exam )
Request #69975
Last Edit: by Mai Saleh.

How to escalate a support ticket 1 year 5 months ago #7702

  • Mai Saleh
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Please edit the category as this is wrong expiration date for a paid not free exam
I paid for a 90-days and I m getting Timed & Learning mode for a week !!!!

How to escalate a support ticket 1 year 5 months ago #7703

  • Mark Wuenscher, PMP
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Mai, sorry you are having issues. I assume you have submitted a ticket via the exam simulator. Hopefully, someone will be able to address it soon. I found that the support team was very responsive when submitting tickets via the exam simulator. Good luck.
Mark Wuenscher, PMP
Community Moderator

How to escalate a support ticket 1 year 5 months ago #7704

  • Mai Saleh
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I am waiting the whole day trying to have a response but nothing
I am afraid to loss my access by end of the week despite its a paid exam ;(

How to escalate a support ticket 1 year 5 months ago #7705

  • Mai Saleh
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Still waiting and no help

How to escalate a support ticket 1 year 5 months ago #7706

  • Rochelle Martinez
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Mai,

This has been resolved under Ticket #69975. You have been logging in to the wrong website. I forwarded the instruction to you and reset your password.

Rochelle Martinez
Support Agent
Best regards,
Rochelle Martinez
VA Team Leader
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