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Mai, sorry you are having issues. I assume you have submitted a ticket via the exam simulator. Hopefully, someone will be able to address it soon. I found that the support team was very responsive when submitting tickets via the exam simulator. Good luck.
This interview with Simona Fallavollita (LinkedIn Profile) was recorded at the magnificient Project Management Institute (PMI)® Global Conference 2017 in Chicago, Illinois. We discuss the how, what, why and when of the changes that are coming to the PMP exam.