Hello everyone! Here is this week's free PMP exam sample question from the PM Exam Simulator.

According to Philip Crosby, which of the following is a correct statement about quality?

A. The definition of quality is non-conformance to requirements
B. The system of quality is Defect Control
C. The measurement of quality is the price of non-conformance
D. The performance standard is zero defects

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HINT: Philip Crosby proposed the zero defects theory.

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Answer and Explanation:
The correct answer is D.

According to Philip Crosby, the performance standard is zero defects.