Hello everyone! Here is this week's free PMP exam sample question from the PM Exam Simulator.
Cultural resistance is the root cause of quality issues according to whom?
A. Deming
B. Malcolm Baldridge
C. Juran
D. Shelby
HINT: Juran is credited for adding human dimensions to quality management.
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Answer and Explanation:
The correct answer is C.
Juran stated that cultural resistance or resistance to change is the primary reason for quality problems.