Confirm text replacement with template category text
All the text in the message will be deleted and replaced by text from category template.
Topic History of : Free CAPM® Exam Sample Question
Max. showing the last 6 posts - (Last post first)
4 years 4 months ago #18885 | |
---|---|
Arjie Maghanoy
|
In which of the following communications skills is mirroring an important technique? A. Nonverbal B. Communication competence C. Feedback D. Organic HINT: Mirroring is a physical, subconscious reflection of the undertones in a conversation, which builds rapport. All our questions are updated to the latest A Guide to the Project Management Body of Knowledge (PMBOK® Guide) standard. Stop by at free.pm-exam-simulator.com/ and try the PM Exam Simulator free for 7 days. Answer and Explanation: The correct answer is A Mirroring is a subconscious nonverbal behavior, where one person adopts the gesture, body language, or speech pattern of another person during communication, which builds rapport between the sender and the recipient of a message. For example, people who are passionate about a topic lean forward while talking, and the listeners who are interested in the topic cannot help but lean in as well. In the case of a speech pattern, some people whose goal is to fit in with a new group may subconsciously adopt the tempo, volume, and pitch of speech during a conversation. Mirroring happens naturally; even babies use mirroring to start the process of attachment and learning. Mirroring is a natural part of charisma, and the skill can be studied and reinforced in a professional setting. Because mirroring is predominantly nonverbal, this behavior falls under nonverbal communication skills. Details for each option: A. Nonverbal Correct. Nonverbal communication involves using appropriate body language to transmit meaning through gesture, vocal tone, and facial expression. Mirroring and eye contact are also important techniques. The team members should be aware of how they are expressing themselves through what they say and what they don't say. B. Communication competence Incorrect. Communication competence is a combination of tailored communication skills that considers factors such as clarity of purpose in key messages, effective relationships, information sharing, and leadership behaviors. The mirroring technique is not considered communication competence. C. Feedback Incorrect. Feedback is information about reactions to communications, a deliverable, or a situation. Feedback supports interactive communication between the project manager, team, and all other project stakeholders. Examples include coaching, mentoring, and negotiating. Since the mirroring technique does not provide a response from the perspective of the recipient, mirroring is not considered a feedback skill. D. Presentations Incorrect. A presentation is a formal delivery of information and/or documentation. Clear and effective presentations of project information to relevant stakeholders may include progress reports, background information to support decision making, information about project objectives to promote the profile of the project or increase support for the project. The mirroring technique is not considered a formal delivery of a message. Therefore, mirroring would not be considered a presentation skill. Reference: A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page(s) 384, 363; see also en.wikipedia.org/wiki/Mirroring_(psychology) |
OSP INTERNATIONAL LLC
OSP INTERNATIONAL LLC
Training for Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)®, and Certified Associate in Project Management (CAPM)®
Company Info
- Home
- PMP®
- PMI-ACP®
- CAPM®
- CIPP/E®
- PDUs
- AI
- Free
- Free PM PrepCast Training
- Free PM PrepCast Exam Simulator
- Free PMP® Practice Exam
- The Free PM PrepCast
- Free PMP® Exam Guides
- Free PMP® Exam Newsletter
- Free PMP® Webinars
- All Free PMP® Exam Resources...
- The Free Agile PrepCast
- Free PMI-ACP® Exam Newsletter
- All Free PMI-ACP® Exam Resources...
- Free CAPM® Exam Newsletter
- All Free PDU Resources...
- Corporate Training
- Articles
- PMP® Study Guide
- PMP® Certification Cost
- 35 Hours of Project Management Education
- Knowledge Areas & Process Groups
- How to Fill in the PMP Application
- PMP® Certification Exam
- How to get PMP Certification
- PMP® ITTO
- PMP® Exam Questions
- PMP® Certification Bangalore
- PMP® Formulas
- Failed PMP Exam
- PMI-ACP Certification Study Guide
- CAPM Certification Study Guide
- 12 Project Management Principles Explained by Experts
- Project Management Certifications Career Advancement
- PMP vs Certifications
- Project Management Organization Company Benefits
- Project Management Organizations Importance
- Reviews
- Forum