My question is about L05.05.2 Validate Scope - Part 2. The question is "Jean is managing a web design project. During the validate Scope process, the client's manager rejects all the deliverables. Jean thinks these deliverables conform to what was agreed upon and she feels the customer is being unfair.What is Jean's best option?"
The correct answer was D) "Refer to the rqmts. documentation approved by the customer. But how can you rule out option C "Refer to the scope statement prepared by the project team"? Couldn't the requirements documentation include requirements + acceptance criteria which were never ended up becoming part of the approved scope? Likewise, doesn't the scope statement ALSO include acceptance criteria?
I'm just very confused by this answer, as rqmts documentation was said to be correct because it includes acceptance critieria. However, the elements of a project scope statement are:
1) Product scope description
2) ACCEPTANCE CRITERIA
3) Deliverables
4) Project exclusions
5) Constraints
6) Assumptions
Please help! Thanks in advance