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Hello everyone! Here is this week's free PMP exam sample question from the PM Exam Simulator.
You are managing a hardware design project in India with locally trained engineers but your client is based in the U.S. You are unable to meet your client face-to-face and you cannot talk to your client on the phone because of the different time zones. Instructions are sent via email but there is a communications breakdown and your team fails to understand the messages. What is causing this issue?
A. Poor message encoding
B. Poor message decoding
HINT: You are faced with a language problem between native and non-native English speakers.
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Answer and Explanation:
The correct answer is C.
This is an example of noise. The PMBOK Guide defines noise as "Anything that interferes with the transmission and understanding of the message (e.g. distance, unfamiliar technology, or lack of background information)". In this case the "noise" is the fact that your team members who are local to India do not speak English as well as your customer. This interferes with the understanding of the message.
This interview with Simona Fallavollita (LinkedIn Profile) was recorded at the magnificient Project Management Institute (PMI)® Global Conference 2017 in Chicago, Illinois. We discuss the how, what, why and when of the changes that are coming to the PMP exam.