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Hello everyone! Here is this week's free PMP exam sample question from the PM Exam Simulator.
You are managing a complex hardware design project. Deadlines are aggressive and the project team is stressed. You schedule a team meeting to motivate the team and to share some newly-approved design changes. During the meeting you realize that the attendees are either not paying attention to you or they do not seem to understand what you are trying to communicate. What is a potential reason?
A. You did not set the ground rules
B. You are not using referent power
C. You did not build an effective team
D. You are not focusing on non-verbal communication
HINT: You are not communicating effectively.
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Answer and Explanation:
The correct answer is D.
Non-verbal communication involves body language and gestures. Paralingual communication involves variation of tone and pitch. Effective listening involves monitoring non-verbal and physical communication and providing feedback to indicate whether the message has been clearly understood. All three are necessary elements of effective communication. Using referent power is useful while executing a project. Building an effective team is nothing to do with your communication.
This interview with Simona Fallavollita (LinkedIn Profile) was recorded at the magnificient Project Management Institute (PMI)® Global Conference 2017 in Chicago, Illinois. We discuss the how, what, why and when of the changes that are coming to the PMP exam.