NEVER post copyrighted questions. Always state where questions come from. We take copyright violations very serious. Any copyrighted materials will be removed and the posters account will be deactivated.
You are beginning to execute a project to develop a new customer service system for a medical device manufacturer. You and your team concluded a meeting whose outcomes included defining and negotiating roles, responsibilities, procedures and processes. What was the project management interpersonal and team skill that you demonstrated during this meeting?
B. Video conferencing
C. Team building
HINT: Negotiation is only one part of this important interpersonal skill.
All our questions are updated to the latest A Guide to the Project Management Body of Knowledge (PMBOK® Guide) standard. Want more CAPM exam sample questions? Simply sign up to our Free CAPM Exam Simulator by visiting
OSP International LLC has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI)®. As a PMI Registered Education Provider (R.E.P.), we have agreed to abide by PMI® established quality assurance criteria.
Correct Answer: C
Team building is conducting activities that enhance the team's social relations and build a collaborative and cooperative working environment. Like the outcomes described in the scenario, the objective of team building is to help individual team members work together effectively.
Reference: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, Page 340-342
“PMI” and “CAPM” are registered marks of Project Management Institute, Inc.